Everything you need to know about our tents, shipping, and returns.
We sell four main categories of camping tents and shelters: lightweight backpacking tents, spacious car camping tents, ultralight shelters (including bivy sacks and tarp shelters), and 4-season tents designed for extreme weather conditions.
Yes. We offer free standard shipping on every order within the United States, with no minimum purchase required. Orders are processed within 24 hours and typically arrive in 3-7 business days.
You may return any item within 30 days of delivery for a full refund. Items must be unused and in their original packaging with all components included. Contact us at info@hestiaoutdoors.com to initiate a return.
No. All orders are tax-free. The price you see is the price you pay.
Currently, we only ship within the United States. We do not ship to international addresses at this time.
For backpacking tents, a 2-person tent is ideal for solo hikers who want extra space, while a 3-person tent works well for two people with gear. For car camping, consider a tent rated for 1-2 more people than your actual group size for comfortable space.
3-season tents are designed for spring, summer, and fall conditions. They prioritize ventilation and weight. 4-season tents are built for winter and extreme weather, with stronger poles, less mesh, and better wind resistance.
All our tents are made with water-resistant or waterproof materials. Look for the waterproof and weatherproof tags on each product for specific ratings. We recommend using a footprint or tarp underneath for additional protection in heavy rain.
Always dry your tent completely before storing it to prevent mold and mildew. Clean with mild soap and water - never use detergents or machine wash. Store in a cool, dry place away from direct sunlight. See our maintenance guide for detailed care instructions.
If your item arrives damaged or defective, contact us immediately at info@hestiaoutdoors.com with photos of the damage. We will send a replacement at no cost or issue a full refund, including return shipping.
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