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Frequently Asked Questions

Everything you need to know about our tents, shipping, and returns.

What types of tents does Hestia Outdoors sell?+

We sell four main categories of camping tents and shelters: lightweight backpacking tents, spacious car camping tents, ultralight shelters (including bivy sacks and tarp shelters), and 4-season tents designed for extreme weather conditions.

Do you offer free shipping?+

Yes. We offer free standard shipping on every order within the United States, with no minimum purchase required. Orders are processed within 24 hours and typically arrive in 3-7 business days.

What is your return policy?+

You may return any item within 30 days of delivery for a full refund. Items must be unused and in their original packaging with all components included. Contact us at info@hestiaoutdoors.com to initiate a return.

Do you charge sales tax?+

No. All orders are tax-free. The price you see is the price you pay.

Do you ship internationally?+

Currently, we only ship within the United States. We do not ship to international addresses at this time.

How do I choose the right tent size?+

For backpacking tents, a 2-person tent is ideal for solo hikers who want extra space, while a 3-person tent works well for two people with gear. For car camping, consider a tent rated for 1-2 more people than your actual group size for comfortable space.

What is the difference between 3-season and 4-season tents?+

3-season tents are designed for spring, summer, and fall conditions. They prioritize ventilation and weight. 4-season tents are built for winter and extreme weather, with stronger poles, less mesh, and better wind resistance.

Are your tents waterproof?+

All our tents are made with water-resistant or waterproof materials. Look for the waterproof and weatherproof tags on each product for specific ratings. We recommend using a footprint or tarp underneath for additional protection in heavy rain.

How do I care for my tent?+

Always dry your tent completely before storing it to prevent mold and mildew. Clean with mild soap and water - never use detergents or machine wash. Store in a cool, dry place away from direct sunlight. See our maintenance guide for detailed care instructions.

What if my tent arrives damaged?+

If your item arrives damaged or defective, contact us immediately at info@hestiaoutdoors.com with photos of the damage. We will send a replacement at no cost or issue a full refund, including return shipping.

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